Shipping policy

Thank you for purchasing from JOSHUA MICHAEL BROWN. As a New Zealand-based online store specializing in various styles of bags, we always prioritize standardized order handling and professional product packaging. We strive to ensure every bag product is safely processed and delivered to customers in intact condition within a reasonable logistics cycle.

1. Order Processing Time

Our team will complete order verification, product sorting and sealed packaging for all confirmed and fully paid bag orders within 1 to 5 business days. Processing operations are closed on New Zealand weekends and official public holidays, which do not count towards regular processing timeframes. During peak sales seasons or periods of surging order volume, order processing may face minor delays. We will proactively notify all customers via email once prolonged processing delays occur.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are calculated individually based on package weight, size, shipping zone and destination. The exact shipping cost will be clearly displayed and finalized on the checkout page before order payment.

All bag orders adopt standard shipping service, with an estimated delivery duration of 15 business days.

The listed delivery time is only an estimated reference value. Actual delivery speed may fluctuate due to logistics carrier schedule adjustments, cross-border customs inspection procedures, extreme weather events, regional logistics limitations and seasonal holidays.

3. Shipment Confirmation and Order Tracking

Once your bag order is packed, dispatched and picked up by our official logistics partner, you will receive an automatic shipment confirmation email containing your unique tracking number and official inquiry channel.

Logistics tracking data requires platform synchronization. Typically, real-time transit information will be activated and available for query within 24 to 72 hours after shipment. If tracking information fails to update after the valid synchronization period, you can reach out to our customer service team for manual status verification.

4. Incorrect Address Disclaimer

Customers are required to fill in precise, complete and valid recipient addresses and contact details during checkout. Please double-check all information carefully to avoid logistical delivery errors.

JOSHUA MICHAEL BROWN will not be held responsible for misdelivery, package loss or delivery failure caused by inaccurate or incomplete recipient information provided by customers. Any packages returned to our warehouse due to address errors will incur reshipping fees, which shall be borne solely by the customer for secondary delivery.

5. Lost or Damaged Packages

Lost Packages:

If your bag package is unaccounted for or confirmed lost during transit, please submit a formal inquiry and claim request to our customer service team within 5 days following the expected delivery date. We will collaborate with the logistics provider to conduct a full transit investigation and resolve the issue promptly.

Damaged Items:

Bags may encounter extrusion, surface scratches or packaging damage during long-distance transportation. If you receive damaged or defective bag products, please capture clear photos of the damaged goods and original outer packaging within 24 hours upon delivery. After submitting the valid evidence, our team will conduct a comprehensive review and provide a proper resolution as soon as possible.

6. Apparel Care and Usage Notice

Each of our bag products is equipped with professional material-specific care instructions, covering leather, canvas, waterproof fabric and other common bag materials. Customers should follow the official guidelines for daily use, regular cleaning and long-term storage of products. We do not take responsibility for product deformation, wear, damage or functional defects caused by unauthorized cleaning methods, private modification, improper storage or artificial misuse of the items.

7. International Shipping and Customs Notice

We support global cross-border shipping for all bag products. For all international orders, destination countries or regions may impose import tariffs, customs clearance fees and other related import charges in accordance with local trade regulations.

All customs and import-related fees are the exclusive responsibility of the customer and are not included in the product price or prepaid shipping fees. We are not liable for package detention, forced return or penalty costs resulting from customers’ non-compliance with local customs declaration rules and import policies.

8. Contact Information